Blair Troester
About Blair Troester
Blair Troester is an Escalation Resolution Manager at Adobe, with a background in retail management at Nestlé Nespresso SA and Nordstrom. Troester holds a Bachelor of Journalism from the University of Nebraska-Lincoln.
Work at Adobe
Blair Troester has been serving as an Escalation Resolution Manager at Adobe since 2018. In this role, he is responsible for managing escalated customer issues and ensuring effective resolution strategies are implemented. His tenure at Adobe spans over six years, during which he has contributed to improving customer satisfaction and operational efficiency.
Previous Experience at Nestlé Nespresso SA
Before joining Adobe, Blair Troester held multiple positions at Nestlé Nespresso SA. He worked as a Boutique Manager in Chicago from 2014 to 2016 and as a Store Manager in the Greater Denver Area from 2016 to 2018. Additionally, he served as an Assistant Boutique Manager for ten months in Chicago and as a Team Lead for six months in 2013. His experience at Nespresso encompassed various aspects of retail management and customer service.
Experience at Nordstrom
Blair Troester worked at Nordstrom as a Business Manager from 2011 to 2013. In this position, he was involved in managing business operations and enhancing customer experiences. His role at Nordstrom contributed to his skills in retail management and customer engagement.
Education and Expertise
Blair Troester studied at the University of Nebraska-Lincoln, where he earned a Bachelor of Journalism with a focus on Broadcast-Production from 2006 to 2010. His education provided him with a foundation in communication and media production, which complements his professional experience in customer service and management.