Brent Shuster
About Brent Shuster
Brent Shuster is a Senior Escalation Manager at Adobe, where he has worked since 2020. He has a diverse background in various roles at Microsoft and other organizations, focusing on customer success and project management.
Work at Adobe
Brent Shuster has been serving as a Senior Escalation Manager at Adobe since 2020. In this role, he focuses on formulating critical issue plans with an emphasis on customer success. He rapidly mobilizes resources to drive projects aimed at increasing customer satisfaction and adoption. His responsibilities include program managing cross-functional efforts that involve Sales, Customer Care, Consulting, Tech Ops, and Engineering to address customer challenges. He builds relationships with both internal and external stakeholders to ensure successful project closures.
Previous Experience at Microsoft
Brent Shuster has held multiple positions at Microsoft. He worked as an Advocacy Manager from 2015 to 2019, where he focused on customer advocacy initiatives. Prior to that, he served as an Advocacy Specialist for six months in 2011. He also worked as a Business Operations Program Manager for four months in 2014 and as a Sales Desk Associate for one year from 2013 to 2014. His diverse roles at Microsoft contributed to his expertise in customer engagement and operational management.
Education and Expertise
Brent Shuster holds a Bachelor of Arts in Pastoral Ministry from the University of Valley Forge. He also earned a Master of Arts in Counseling Psychology from Northwest University. His educational background provides a foundation for his work in customer relations and project management. The combination of his degrees supports his ability to understand client needs and manage complex projects effectively.
Career Background
Brent Shuster has a diverse career background that spans various roles and industries. He has worked as a Project Manager and Consultant at the American Academy of Physical Medicine & Rehabilitation in 2015. Additionally, he was a Technical Sales Administrator at Quosal for five months in 2014. His experience also includes working as a Mental Health Therapist at Northwest University and as an IT Helpdesk Technician at the University of Valley Forge. This varied experience has equipped him with a broad skill set applicable to his current role.
Achievements in Customer Engagement
In his current role at Adobe, Brent Shuster has demonstrated a commitment to enhancing customer engagement. He focuses on formulating strategies that prioritize customer success and satisfaction. His ability to mobilize resources effectively and manage cross-functional teams has contributed to successful project outcomes. Through building strong relationships with stakeholders, he ensures that client engagement projects are completed successfully, reflecting his dedication to improving customer experiences.