Courtney Mattson
About Courtney Mattson
Courtney Mattson serves as the Head of Commercial West – Customer Success at Adobe Commerce, where she has worked since 2021. She has over 15 years of experience in product marketing and client success, previously holding positions at FranklinCovey and Juniper Systems.
Work at Adobe
Courtney Mattson serves as the Head of Commercial West – Customer Success for Adobe Commerce. In this role, she has been responsible for overseeing customer success initiatives and ensuring the effective implementation of Adobe's commerce solutions. Since joining Adobe in 2021, she has focused on enhancing customer experiences and driving the adoption of Adobe Commerce products. Her leadership in this position reflects her extensive background in product management and customer support.
Previous Experience at FranklinCovey
Before joining Adobe, Courtney Mattson worked at FranklinCovey for 15 years as Solutions Director. Her responsibilities included product marketing, client success, sales engineering, and field development. This role allowed her to gain significant experience in managing flagship products, overseeing their roadmaps, pricing strategies, and launch processes. Her tenure at FranklinCovey contributed to her expertise in customer engagement and product management.
Education and Expertise
Courtney Mattson earned a Bachelor of Science degree from Utah State University, where she studied Public Relations and Family and Human Development from 1999 to 2004. This educational background provided her with a solid foundation in communication strategies and human development principles, which she has applied throughout her career in various roles, particularly in customer success and product management.
Event Management Skills
Courtney Mattson has demonstrated strong event management skills throughout her career. She has managed both corporate and online events, showcasing her ability to coordinate and execute successful gatherings. Her experience includes overseeing the production of marketing collateral for a product line that features over 20 products, highlighting her organizational capabilities and attention to detail in event planning.
Role at Juniper Systems
Courtney Mattson began her career as an Events and Communications Assistant at Juniper Systems, where she worked for eight months in 2003-2004. This early experience in event coordination and communication laid the groundwork for her future roles in customer success and marketing, contributing to her comprehensive understanding of effective communication strategies in a corporate environment.