Jon Fotheringham
About Jon Fotheringham
Jon Fotheringham serves as the Manager of Principal Global Business Transformation at Adobe, where he has worked since 2021. He has a diverse background in customer success, business transformation, and entrepreneurship, having previously held various roles at Adobe Workfront and founded Crio Inc.
Work at Adobe
Jon Fotheringham has been serving as Manager, Principal Global Business Transformation at Adobe since 2021. His previous roles at Adobe Workfront include Director of Customer Experience Operations from 2017 to 2019, where he achieved a 100% renewal rate for his book of business as a Customer Success Manager. He also held positions such as Solution Deployment Manager, Customer Success Manager, and Director of Global Business Transformation. His work has significantly contributed to customer success initiatives and global business strategies within the organization.
Education and Expertise
Jon Fotheringham earned a Bachelor of Arts (B.A.) in English from the University of Utah. His educational background includes advanced studies in subjects such as A.P. Biology, Calculus, Psychology, and History at American Fork High School. His diverse career experiences have equipped him with the ability to work cross-functionally and manage multi-disciplinary projects, making him proficient in various professional domains.
Background
Before joining Adobe, Jon Fotheringham founded and served as President & C.E.O. of Crio Inc. from 2010 to 2013, where he grew the company from a garage-based operation to a multi-million dollar enterprise. He has also held various roles in customer success and business transformation at Adobe Workfront, contributing to the development of customer success programs and modernizing operational processes.
Achievements
Jon Fotheringham has notable achievements in his career, including winning $110,000 by taking first place and being the crowd favorite in the Grow America business plan competition. He led the creation of a new customer success program at Workfront, which involved launching the Net Promoter Score (NPS), creating a customer journey, and developing a maturity model for enterprise customers. Additionally, he modernized the FDA's drug approval process as an implementation consultant.
Professional Skills
Jon Fotheringham possesses a unique skill set that includes fluency in multiple professional 'languages,' such as executive, marketer, consultant, and designer. He has extensive experience in B2B and B2C sales positions and has managed teams that developed industry-standard e-learning curricula. His expertise also encompasses creating logos, e-commerce websites, social media campaigns, and email marketing campaigns.