Marina Popova
About Marina Popova
Marina Popova is a Customer Success Manager at Adobe, with a strong background in energy efficiency and engineering. She has held various roles in customer support and engineering across multiple companies, including Schneider Electric and TE Connectivity.
Current Role at Adobe
Marina Popova has been serving as a Customer Success Manager at Adobe since 2021. In this role, she focuses on ensuring that clients achieve their desired outcomes while using Adobe products. Her experience in customer success is enhanced by her background in energy efficiency, allowing her to assist clients in optimizing their energy usage effectively.
Previous Experience at Adobe
Before her current position, Marina worked at Adobe as a Technical Support Consultant from 2019 to 2021. During this time, she provided technical assistance and support to customers, helping them resolve issues related to Adobe products. Her experience in this role contributed to her understanding of customer needs and product functionalities.
Educational Background
Marina Popova studied at Technical University Sofia, where she earned a Master of Science (M.Sc.) from 1995 to 2000. She furthered her education at Institut polytechnique de Grenoble, achieving a Master 2 from 2007 to 2008. Additionally, she studied at ESFAM - Ecole Supérieure de la Francophonie pour l’Administration et le Management, obtaining a Master's degree from 2000 to 2001.
Career History in Engineering and Customer Support
Marina has a diverse work history in engineering and customer support roles. She interned as an Engineer Customer Software at Schneider Electric in 2007 and again in 2008. She later worked as an Inside Sales Engineer in the Buildings Business at Schneider Electric from 2010 to 2014. Additionally, she served as a Support Engineer at EFT Analytics from 2018 to 2019 and as a Global Customer Supply Chain Analyst at TE Connectivity from 2014 to 2018.
Expertise in Energy Efficiency and Building Management
Marina Popova possesses a strong background in energy efficiency, which is integral to her role in customer success. Her expertise includes Building Management systems and HVAC, both of which are essential for optimizing energy usage in various projects. Additionally, her skills in Electrical Wiring further enhance her proficiency in the electrical and electronic manufacturing industry.