Thomas D.
About Thomas D.
Thomas D. is a Release Engineer with extensive experience in technical support and software management. He has worked for various companies, including Oracle and Nuance Communications, and focuses on enhancing service delivery and promoting effective use of Oracle systems.
Work at Adobe
Thomas D. worked at Adobe as a Release Engineer from 2000 to 2002. During his tenure, he contributed to the software release processes, ensuring that products met quality standards and were delivered on schedule. His role involved collaboration with various teams to streamline workflows and improve efficiency in product releases.
Current Position at Oracle
Since 2018, Thomas D. has been employed at Oracle as a Senior License Consultant. In this role, he focuses on enhancing service delivery and enabling revenue recovery for customers and business partners. His work involves strategic objectives that contribute to the overall success of the organization.
Previous Experience in Technical Support
Thomas D. has extensive experience in technical support roles. He served as a Senior Technical Support Engineer at Nuance Communications from 2012 to 2017. Prior to that, he worked as a Product Support Engineer at HealthcareSource from 2011 to 2012 and as a Support Engineer at Panviva from 2009 to 2010. These positions provided him with significant hands-on experience in problem analysis and resolution.
Education and Expertise
Thomas D. studied at the University of Massachusetts Boston, where he earned a Bachelor of Science degree in Management Information Systems from 1995 to 2000. His educational background supports his expertise in software and financial services, particularly in management and governance of Oracle systems.
Leadership and Team Environment
Thomas D. has a strategic objective to foster a team environment where individuals can excel. This indicates his strong leadership and team-building skills, which he has demonstrated throughout his career in various technical and support roles.