Ashley Kidd
About Ashley Kidd
Ashley Kidd is a Technical Support Manager with over six years of experience at Alert 360, where she has held various roles since 2016. Previously, she worked as a Wholesale Finance Analyst at Verizon and has extensive experience in customer care and technical support.
Work at Alert 360
Ashley Kidd has held multiple positions at Alert 360 since joining the company. She began her tenure as a Customer Care Supervisor in 2016, where she worked for nine months in Tulsa, Oklahoma. Following this role, she advanced to Senior Technical Support Supervisor from 2017 to 2018, serving for eleven months. In 2017, she also worked as a Technical Support Supervisor for ten months. Currently, Ashley serves as the Technical Support Manager, a position she has held since 2018, marking a total of six years with the company.
Previous Experience at Verizon
Before joining Alert 360, Ashley Kidd worked at Verizon as a Wholesale Finance Analyst. Her tenure at Verizon lasted for eight months, from 2015 to 2016, and took place in Tulsa, Oklahoma. This role provided her with valuable experience in finance and analysis within the telecommunications sector.
Technical Support Management Role
In her current role as Technical Support Manager at Alert 360, Ashley Kidd oversees technical support operations. Her responsibilities include managing support teams, ensuring customer satisfaction, and implementing technical solutions. Her extensive experience in technical support roles within the company has equipped her with the skills necessary to lead effectively.
Career Progression
Ashley Kidd's career progression at Alert 360 reflects her growth and development in the technical support field. Starting as a Customer Care Supervisor, she quickly moved up to more senior roles, demonstrating her ability to handle increased responsibilities. Her journey through various supervisory positions has contributed to her current role as Technical Support Manager.