Donald Cather
About Donald Cather
Donald Cather is a Technical Support Level III at Alert 360, where he has worked since 2016. He has extensive experience in technical support and customer service, having held various roles at companies such as Hewlett Packard Enterprise and Pitney Bowes.
Work at Alert 360
Currently, Donald Cather serves as Technical Support Level III at Alert 360, a position he has held since 2016. In this role, he manages technical support operations, ensuring efficient service delivery to clients. His responsibilities include providing 24/7 on-site and off-site support, which demonstrates his commitment to customer service and technical problem-solving. He has contributed to the development of global metrics and reporting systems, enhancing service efficiency for both internal and external customers.
Previous Employment History
Donald Cather has a diverse work history in technical support and customer service roles. He worked at Hewlett Packard Enterprise as a Technical Solutions Representative III from 2011 to 2015. Prior to that, he was employed at Pitney Bowes for ten years as a Data Center Customer Service Lead Associate from 2001 to 2011. He also held a position as a Customer Service Representative at Danka Office Imaging for one year in 2000. Additionally, he worked at The Adecco Group as Level One Senior from 2015 to 2016.
Education and Expertise
Donald Cather earned a Bachelor of Business Administration (BBA) degree in Management Information Systems from Oklahoma State University, completing his studies from 1994 to 1998. His educational background provides a strong foundation in both technical and managerial aspects of information systems, contributing to his effectiveness in various technical support roles.
Achievements and Contributions
Throughout his career, Donald Cather has been recognized for his reliability and commitment to work, notably achieving perfect attendance during his tenure at Pitney Bowes. He authored a knowledge base for financial application support, which improved resource accessibility for team members. His development of global metrics and reporting systems has also enhanced service efficiency, demonstrating his focus on continuous improvement in technical support.