Michael Riddle
About Michael Riddle
Michael Riddle is a Call Center Supervisor with a strong background in cyber security and network infrastructure. He has worked at Alert 360 since 2021 and previously served as a Technical Support Specialist there, as well as a Custodian at First Baptist Church of Keller.
Work at Alert 360
Michael Riddle has been employed at Alert 360 since 2021, currently holding the position of Call Center Supervisor. His role involves overseeing call center operations and ensuring effective communication within the team. Prior to this, he worked as a Technical Support Specialist at Alert 360 from 2020 to 2021. During his time in this position, he provided technical assistance and support to customers, enhancing their experience with the company's services.
Previous Employment Experience
Before joining Alert 360, Michael Riddle worked at the First Baptist Church of Keller as a Custodian from 2016 to 2020. In this role, he was responsible for maintaining the cleanliness and organization of the church facilities. His experience in this position contributed to his ability to adapt to various work environments and challenges.
Education and Expertise
Michael Riddle studied Information Technology at Tarrant County College from 2016 to 2020. His education provided him with a foundational understanding of technology, which supports his passion for cyber security and network infrastructure. This academic background complements his professional roles in technical support and call center management.
Skills and Adaptability
Michael Riddle is recognized for his ability to quickly adapt to new environments and challenges. This skill has been beneficial in his roles at Alert 360, where he has transitioned from a Technical Support Specialist to a Call Center Supervisor. His adaptability is a key asset in managing team dynamics and responding to the evolving needs of the organization.