Ash Islam
About Ash Islam
Ash Islam is an Engineering Manager at Altimetrik, with a background in software engineering and IT support. He has extensive experience in production support, incident management, and process automation from his previous roles at PayPal and HP.
Current Role at Altimetrik
Ash Islam has been serving as an Engineering Manager at Altimetrik since 2020. Based in the Austin, Texas Metropolitan Area, he oversees engineering teams and drives initiatives that align with the company's strategic objectives. His role involves managing engineering projects, ensuring operational efficiency, and fostering collaboration among team members.
Previous Experience at PayPal
Prior to his current position, Ash Islam worked at PayPal, where he held several key roles. He authored technical documentation and standard operating procedures for the Alternative Payments Business Unit, which improved daily operations and incident response. He also assessed monitoring and alerting needs, implementing solutions based on Site Reliability Engineering (SRE) best practices. Additionally, he led the team responsible for Production Support and Business Operations, managing a yearly Total Payment Volume exceeding $200 million.
Work Experience at HP
Ash Islam's tenure at HP spanned several years, where he held multiple positions. He worked as a Developer Support Engineer in the Web Services Partner Engagement Team from 2013 to 2016 and later as a Software Engineer in the Software Platforms Support Engineering Team from 2017 to 2020. He also served in the Common Web Platform Customer Success & Support Engineering Team for one year. His roles involved providing technical support and enhancing software platforms.
Education and Academic Background
Ash Islam studied at San Jose State University, where he earned a Bachelor of Science degree in Software Engineering. He also attended the United Indian School, achieving a High School Diploma through the CBSE curriculum. Currently, he is pursuing a Master's degree in Computer Science through the Online Master of Science in Computer Science (OMSCS) program at Georgia Institute of Technology, expected to be completed in 2026.
Early Career and IT Support Roles
Before his roles at HP and PayPal, Ash Islam gained experience in IT support at San Jose State University. He worked as an IT Support staff member in the Academic Technology Department from 2009 to 2013 and as a Lab Assistant from 2010 to 2012. He also completed an internship at Plantronics, focusing on QA tools and automation from 2012 to 2013, which contributed to his foundational skills in engineering and support.