Megan Farrell Herrmanns
About Megan Farrell Herrmanns
Megan Farrell Herrmanns serves as the Chief Digital Officer at Altimetrik, where she focuses on innovation and adaptability. With extensive experience in customer success roles at Salesforce and a background in education advocacy, she aims to make a positive impact on underserved communities.
Current Role at Altimetrik
Megan Farrell Herrmanns serves as the Chief Digital Officer at Altimetrik since 2024. In this role, she focuses on driving digital transformation initiatives and enhancing customer engagement strategies. Her leadership is characterized by a commitment to innovation and adaptability, which are essential in the fast-paced digital landscape.
Previous Experience at Salesforce
Megan held multiple positions at Salesforce from 2013 to 2023. She began as Customer Success Director, then advanced to Regional Vice President, Customer Success, and later served as Senior Vice President Customer Success (Cross Industry, Interim). During her tenure, she pioneered programs aimed at providing opportunities to underserved communities, utilizing resources such as Genesys Works and YearUp.
Career Background at Accenture
Before her time at Salesforce, Megan worked at Accenture for 17 years, from 1996 to 2013, in Geneva, Switzerland. As a Senior Manager, she contributed to various projects that focused on enhancing client operations and digital strategies. This experience laid a strong foundation for her future roles in customer success and digital leadership.
Education and Expertise
Megan earned her Bachelor of Science in Mechanical Engineering from Marquette University, where she studied from 1991 to 1996. She also attended Villa Angela St. Joseph. Her educational background supports her expertise in aligning business objectives with customer goals, which is crucial in her leadership roles.
Community Engagement and Personal Interests
Megan is passionate about education and making a positive impact on underserved communities. She actively engages in initiatives that support these causes. In her personal life, she enjoys playing sand volleyball, which emphasizes teamwork and collaboration, reflecting her belief in the importance of working together to achieve common goals.