Kelvin Zhong
About Kelvin Zhong
Kelvin Zhong serves as the RMA Team Leader at ASUS in Markham, Ontario, Canada, a position he has held since 2020. He has extensive experience in technical support and training, having previously worked as a Senior Technical Support Specialist and Computer Support Technician at ASUS.
Work at ASUS
Kelvin Zhong has been employed at ASUS since 2013, holding various positions over the years. He currently serves as the RMA Team Leader, a role he has occupied since 2020 in Markham, Ontario, Canada. In this position, he manages the Key Performance Indicators (KPI) of the Authorized Service Partners and provides training to technicians at ASUS Authorized Service Partners. Prior to his current role, he worked as a Senior Technical Support Specialist from 2017 to 2020 and as a Computer Support Technician from 2013 to 2017, both in Markham.
Education and Expertise
Kelvin Zhong holds a Bachelor of Technology (B.Tech.) degree from Memorial University of Newfoundland, where he studied from 2006 to 2008. He also earned a Diploma in Electronics Engineering Technology (Computer) from the College of the North Atlantic, completing his studies from 2002 to 2005. His educational background supports his expertise in managing and providing technical support to refurbish teams, enhancing his contributions to ASUS.
Background
Before joining ASUS, Kelvin Zhong gained experience as a Cisco networking specialist intern at GT Global Services in 2012. His early career included roles that laid the foundation for his technical skills, which he has further developed during his tenure at ASUS. His progression through various technical roles at ASUS reflects his commitment to the field and his ability to adapt to different responsibilities.
Achievements
Throughout his career at ASUS, Kelvin Zhong has demonstrated a strong ability to manage technical support operations effectively. His role as RMA Team Leader involves overseeing the performance of Authorized Service Partners, ensuring that service quality meets established KPIs. His experience in training technicians contributes to the overall efficiency and effectiveness of the service teams.