Demetria M.
About Demetria M.
Demetria M. is a Clinical Laboratory Assistant at Atlantic Health System and a Customer Service Supervisor at Lion Brand Yarn Company. With a background in biology and extensive experience in customer service and laboratory operations, she has developed procedures to improve efficiency and customer satisfaction.
Work at Atlantic Health System
Demetria M. has been employed at Atlantic Health System as a Clinical Laboratory Assistant since 2020. In this role, she contributes to the laboratory's operations in Pompton Plains, New Jersey. Her responsibilities include assisting with various laboratory tasks and ensuring the accuracy of laboratory results. Her tenure at Atlantic Health System has spanned four years.
Current Role at Lion Brand Yarn Company
Since 2022, Demetria M. has served as a Customer Service Supervisor at Lion Brand Yarn Company. In this position, she oversees customer service operations and manages a team to enhance customer satisfaction. Her experience in customer service roles has equipped her with skills to effectively address customer inquiries and improve service delivery.
Professional Background
Demetria M. has a diverse professional background. She worked at LaserShip in various capacities from 2012 to 2019, including roles as Dispatcher and Project Manager-Lead Dispatcher. During her time there, she developed standard operating procedures to improve operational efficiency. Additionally, she has experience in customer service from her positions at UNIQLO and BioReference Laboratories.
Education and Expertise
Demetria M. studied at Passaic County Community College, where she earned an Associate of Sciences (AS) degree in Biology/Biological Sciences. This educational background supports her role in the clinical laboratory setting, providing her with foundational knowledge in biological sciences.
Achievements in Customer Service
Throughout her career, Demetria M. has implemented initiatives that have positively impacted customer service operations. Notably, she established a weekly quality assurance review process that led to a 50% reduction in agent handle time. This achievement reflects her commitment to enhancing customer satisfaction and operational efficiency.