Joseph San Giacomo
About Joseph San Giacomo
Joseph San Giacomo is the Patient Financial Services Customer Service Manager at Atlantic Health System in Morristown, NJ, where he has worked since 2015. He has extensive experience in customer service management, having held various positions at Comcast and AT&T, and he holds a Bachelor of Business Administration in Marketing from Ohio University.
Current Role at Atlantic Health System
Joseph San Giacomo serves as the Patient Financial Services Customer Service Manager at Atlantic Health System in Morristown, NJ. He has held this position since 2015, accumulating nine years of experience in managing patient financial services. His responsibilities include overseeing a team of 45 employees who handle inbound telephone billing inquiries and various financial services tasks. He is accountable for maintaining effective internal controls over processes and transactions to ensure the accuracy of financial information.
Previous Experience in Customer Service Management
Prior to his current role, Joseph San Giacomo worked at Comcast in various capacities, including Customer Service Representative, Customer Service Manager, and Customer Service Supervisor from 1990 to 2015. His tenure at Comcast spanned over 15 years, during which he developed skills in customer service management and team leadership. He also worked at AT&T as an Account Executive from 1997 to 2000, where he further honed his customer service and account management skills.
Education and Qualifications
Joseph San Giacomo studied at Ohio University, where he earned a Bachelor of Business Administration with a focus on Marketing from 1984 to 1988. This educational background provided him with foundational knowledge in business and marketing principles, which he has applied throughout his career in customer service and financial management.
Analytical and Financial Oversight Skills
In his current role, Joseph conducts analytical reviews of accounts receivable reports to enhance patient collection efforts and improve customer satisfaction. He is responsible for developing and maintaining the department budget, monitoring financial indicators and metrics related to quality and performance. Additionally, he oversees the management of department Epic dashboards and work queues to optimize team performance and actively participates in required audits to ensure accuracy and efficiency within the department.