Prudence Paez
About Prudence Paez
Prudence Paez is a Customer Care Analyst with extensive experience in customer service and financial sectors. She has worked at Atlantic Health since 2008 and previously held positions at Lehman Brothers Commercial Bank, Barclay Investments, and Weichert Financial Services.
Work at Atlantic Health System
Prudence Paez has been employed at Atlantic Health System as a Customer Care Analyst since 2008. In this role, she manages the processing of over 500 products daily through various ordering methods, including both electronic and manual systems. She plays a key role in facilitating the resolution of pricing discrepancies with Group Purchasing Organizations and non-contracted products. Additionally, she actively researches and challenges price increases to ensure cost efficiency. Her responsibilities also include negotiating lower costs by identifying vendor faults, which contributes to overall cost savings for the organization.
Previous Experience in Financial Services
Before her current role, Prudence Paez worked at several financial institutions. She served as a Senior Mortgage Loan Officer at Barclay Investments, Inc. from 2006 to 2008, where she was involved in mortgage loan processing. Prior to that, she worked as a Customer Representative at Lehman Brothers Commercial Bank for five months in 2008. Additionally, she was a Credit Analyst at Weichert Financial Services from 2000 to 2006, where she gained experience in credit analysis and customer service.
Education and Expertise
Prudence Paez has a diverse educational background. She studied at The Art Institute of New York City from 1994 to 1996, focusing on Music/Video Business. Later, she pursued an Associate’s Degree in Business Administration and Management at Essex County College from 2016 to 2020. This combination of education has equipped her with skills relevant to both the creative and business sectors, enhancing her capabilities in customer care and financial services.
Training and Development Initiatives
In her role at Atlantic Health System, Prudence Paez designed and implemented a system-wide curriculum for training classes. She facilitates mandatory organizational training for over 36 healthcare professionals monthly, focusing on software use and procurement compliance. This initiative demonstrates her commitment to professional development and the effective training of staff within the organization.
Process Improvement Contributions
Prudence Paez has contributed to process improvements within her organization. She created correspondence update procedures and a document retention method specifically for Capital Expense purchases. These initiatives aim to streamline operations and enhance efficiency in managing financial documentation and communications.