Sharath Babu
About Sharath Babu
Sharath Babu is a Senior Manager in Customer Success (Enterprise) at Avaamo, with extensive experience in managing customer success for enterprise clients. He has held various roles in customer success and business development across multiple companies, including Replicon, Gupshup, and Cognizant.
Work at Avaamo
Currently, Sharath Babu serves as the Senior Manager of Customer Success (Enterprise) at Avaamo. He has been in this role since 2023, working in a hybrid capacity from Bengaluru, Karnataka, India. In this position, he focuses on enhancing business value and user experience for enterprise clients by leveraging Avaamo's LLAMB technology. His expertise in customer success management is instrumental in ensuring that clients achieve their desired outcomes.
Previous Experience in Customer Success
Before joining Avaamo, Sharath Babu worked at Gupshup as Senior Manager - Customer Success from 2021 to 2023. He also held the position of Customer Success Manager at Replicon from 2019 to 2021. His roles in these organizations involved managing customer relationships and ensuring client satisfaction, which contributed to his extensive experience in the customer success domain.
Educational Background
Sharath Babu completed his Master of Business Administration (MBA) at the Great Lakes Institute of Management, Gurgaon, from 2011 to 2013, specializing in Finance and Oil & Gas Operations Management. He also holds a Bachelor of Technology (BTech) in Mining and Mineral Engineering from the National Institute of Technology Karnataka, which he obtained from 2004 to 2008. Additionally, he completed his Pre University College education at St. Aloysius College, Mangalore, from 2002 to 2004, and achieved his SSLC from NMPT from 1992 to 2002.
Sales and Business Development Experience
Sharath Babu has a strong background in sales and business development, having worked in various roles that required building and maintaining client relationships. He served as an Account Manager at Impelsys from 2016 to 2019 and as a Business Development Analyst at Cognizant from 2013 to 2016. His experience also includes a role as a Business Development Manager at CodeLand InfoSolutions Pvt. Ltd. in 2011. This diverse experience has equipped him with the skills necessary to manage customer success for enterprise clients.
Expertise in Client Relationship Management
Sharath Babu possesses expertise in networking and client relationship management. His skills have been instrumental in handling global multinational clients across various industries. This expertise allows him to effectively address client needs and enhance their overall experience, contributing to successful outcomes in his customer success roles.