Shreshtha Gupta
About Shreshtha Gupta
Shreshtha Gupta is a Software Engineer currently employed at Avaamo, where she has worked since 2022. She previously interned at Avaamo in 2021, where she developed solutions that enhanced IT service delivery and improved collaboration tools.
Work at Avaamo
Shreshtha Gupta currently holds the position of Software Engineer at Avaamo, where she has been employed since 2022. Prior to this role, she completed a five-month internship at Avaamo in 2021. During her internship, she contributed to the development of a specialized connector for Microsoft Teams channels, which enhanced the deployment and accessibility of conversational agents. In her current role, she has developed a middleware solution that integrates conversational agents with ServiceNow Agent workspace, improving messaging and collaboration capabilities.
Education and Expertise
Shreshtha Gupta studied at the Birla Institute of Technology and Science, Pilani - Goa Campus, where she earned a Bachelor of Engineering in Computer Science from 2017 to 2021. Her educational background has equipped her with a strong foundation in software engineering principles and practices. This expertise is reflected in her work on conversational agents and middleware solutions, demonstrating her ability to apply her academic knowledge to real-world applications.
Background
Shreshtha Gupta has a background in software engineering, with a focus on developing solutions that enhance IT service delivery processes. Her experience includes engineering conversational agents for major clients, which resulted in increased productivity and cost savings. This practical experience complements her academic achievements in computer science, positioning her as a skilled professional in the field.
Achievements
During her time at Avaamo, Shreshtha Gupta has made significant contributions to the development of conversational agents and integration solutions. Her work on a specialized connector for Microsoft Teams channels and a middleware solution for ServiceNow Agent workspace showcases her technical skills and ability to drive improvements in messaging and collaboration capabilities. These initiatives have positively impacted IT service delivery for major clients.