Norma Servellón
About Norma Servellón
Norma Servellón is a Scrum Master at BairesDev with a background in project management and industrial engineering. She has extensive experience leading teams in various sectors and has held multiple roles in educational and commercial organizations across Latin America.
Current Role at BairesDev
Norma Servellón has been serving as a Scrum Master at BairesDev since 2021. In this role, she applies Agile methodologies to enhance team collaboration and project delivery. Her responsibilities include facilitating Scrum ceremonies, guiding teams in Agile practices, and ensuring alignment with project goals. She is based in the United States and has contributed to various projects during her tenure.
Previous Experience at Emeritus
Prior to her current role, Norma worked at Emeritus as a Project Manager from 2020 to 2021 in the Mexico City Metropolitan Area. During her time there, she managed project timelines, coordinated with stakeholders, and ensured successful project execution. She also briefly held a position in product development at Emeritus for one month in 2020.
Educational Background
Norma studied at Universidad Tecnológica Centroamericana, where she earned a Diplomado in Project Management and a degree in Ingeniería Industrial. She further advanced her education by obtaining a Master en Dirección Empresarial, with a focus on Mercadotécnia. This educational foundation supports her expertise in project management and business administration.
Professional Experience in Higher Education
Norma has extensive experience in the higher education sector, having worked at Laureate International Universities in various capacities. She served as a Supervisor for academic operations from 2015 to 2016 and later as a Supervisor for strategic initiatives and educational digital solutions from 2016 to 2019. Her roles involved overseeing academic processes and implementing educational strategies.
Skills and Expertise
Norma possesses proven skills in client relationship management, detail orientation, and process management. She has led teams in both national and international settings across various sectors, including higher education, commercial, and financial industries. Her experience includes implementing enterprise management systems and customer management systems, which enhances her effectiveness in project management roles.