Dennis Dean
About Dennis Dean
Dennis Dean serves as the Operations Manager at Bamboo Insurance, where he has developed a staffing model and implemented performance management software to enhance operations. He has extensive experience in workforce management and has held various leadership roles, including U.S. WFM Manager at Voxpro and Global Scheduling Manager at Apple, Inc.
Work at Bamboo Insurance
Dennis Dean has served as the Operations Manager at Bamboo Insurance since 2019. In this role, he developed a staffing model to forecast future growth and guide hiring decisions. He has implemented performance management software aimed at enhancing Contact Center operations. Additionally, he built a reporting program that supports daily operations and provides the Executive Team with insights into Contact Center performance.
Experience in Workforce Management
Dennis Dean possesses extensive experience in workforce management, utilizing tools such as Aspect eWFM, Injixo, Blue Pumpkin, and IEX. His expertise lies in managing complex multi-skill environments, which has contributed to his effectiveness in optimizing workforce performance and operational efficiency.
Career Background
Before his tenure at Bamboo Insurance, Dennis Dean worked at Voxpro as the U.S. WFM Manager since 2015. He also held the position of Global Scheduling Manager at Apple, Inc. from 2000 to 2011. His career reflects a commitment to developing high-performance teams through hands-on coaching and development.
Education and Expertise
Dennis Dean studied Business Management at San Joaquin Delta College from 1976 to 1979. This educational background has provided him with foundational knowledge that supports his extensive career in operations and workforce management.