Matthew Dominguez
About Matthew Dominguez
Matthew Dominguez serves as the Head of Customer Service Operations at Bamboo Insurance, a position he has held since 2020. He has extensive experience in customer service and operations, having previously worked in various roles at companies such as Owlet Baby Care, The Home Depot, Wayfair, and AAA Northern California, among others.
Current Role at Bamboo Insurance
Matthew Dominguez serves as the Head of Customer Service Operations at Bamboo Insurance. He has held this position since 2020 and is based in Draper, Utah. In this role, he oversees customer service strategies and operations, focusing on enhancing the overall customer experience.
Previous Experience at Owlet Baby Care
Before joining Bamboo Insurance, Matthew worked at Owlet Baby Care as the Manager of Online Reviews and Reputation. His tenure lasted for 11 months from 2019 to 2020 in Lehi, Utah. In this role, he managed online customer feedback and reputation management strategies.
Career Background in Customer Service
Matthew has extensive experience in customer service and operations. He worked as a Call Center Supervisor at The Home Depot from 2013 to 2015 in Ogden, Utah. Prior to that, he served as a Sales Manager in Call Center Operations at Wayfair from 2011 to 2013.
Experience at AAA Northern California, Nevada & Utah
Matthew was employed at AAA Northern California, Nevada & Utah as a Licensed Sales Supervisor from 2015 to 2019 in Clearfield. His responsibilities included supervising sales operations and ensuring compliance with licensing requirements.
Educational Background at Weber State University
Matthew studied at Weber State University from 2005 to 2011, completing a six-year program. His education provided a foundation for his career in customer service and operations.