Mahmoud Awwad
About Mahmoud Awwad
Mahmoud Awwad is a Customer Service Representative with a background in digital marketing and extensive experience in customer service and sales roles across various companies in Egypt. He holds a Nanodegree in Digital Marketing from Udacity and an educational diploma from Cairo University.
Work at Banque Misr
Mahmoud Awwad has been employed at Banque Misr as a Customer Service Representative since 2021. He works in the 6th of October area in Al Jizah, Egypt. In this role, he is responsible for assisting customers with inquiries, providing information about banking services, and ensuring a high level of customer satisfaction.
Previous Employment Experience
Before joining Banque Misr, Mahmoud Awwad worked at Xceed as a Customer Service Representative from 2019 to 2021 for two years. He also held positions at Americana Foods from 2014 to 2017 and at Barclays for five months in 2014 as a Sales Representative. Additionally, he worked at Multimedia Advertising Services Inc. for six months in 2013 as a Sales Representative and at ETISAL International Group as Technical Support Staff in 2019 for ten months.
Education and Expertise
Mahmoud Awwad studied at Cairo University, where he earned an educational diploma in Teacher Education and Professional Development from 2014 to 2016. He also completed a degree in History from the Faculty of Arts at Cairo University from 2007 to 2011. In 2021, he achieved a Nanodegree in Digital Marketing from Udacity, which he completed in 11 months.
Customer Service Skills
Throughout his career, Mahmoud Awwad has developed strong customer service skills. His experience spans various roles in customer service and sales, allowing him to effectively communicate with clients and address their needs. His background in technical support also contributes to his ability to assist customers with more complex inquiries.