Bryanna Charles
About Bryanna Charles
Bryanna Charles is a Customer Onboarding Specialist III currently working at brightwheel. She has a diverse professional background that includes roles in education, sales, and customer support, along with a Bachelor of Arts in Global Studies from the University of Illinois at Urbana-Champaign.
Current Role at Brightwheel
Bryanna Charles currently serves as a Customer Onboarding Specialist III at Brightwheel, a position she has held since 2023. In this role, she is responsible for guiding new customers through the onboarding process, ensuring they have a smooth transition to using Brightwheel's services. Her experience in customer onboarding positions her to effectively address client needs and enhance user satisfaction.
Previous Experience at Brightwheel
Bryanna Charles previously worked at Brightwheel as a Customer Onboarding Specialist from 2021 to 2022. She also held the position of Customer Onboarding Specialist II from 2022 to 2023. During her time at Brightwheel, she contributed to improving customer experiences and streamlining the onboarding process for new users.
Educational Background
Bryanna Charles earned her Bachelor of Arts (B.A.) in Global Studies from the University of Illinois at Urbana-Champaign, where she studied from 2011 to 2015. Additionally, she studied French Studies at Institut catholique de Paris for one year from 2014 to 2015, further enhancing her language skills and cultural understanding.
Teaching Experience
Bryanna Charles has a background in education, having worked as a Second Grade Teacher at Houston ISD from 2018 to 2021. She also served as a Campus Interim Substitute Teacher at Fort Bend ISD for three months in 2018. Her teaching experience provided her with skills in communication and classroom management.
Sales and Customer Support Experience
Bryanna Charles has held various roles in sales and customer support. She worked as an Area Sales Manager at IDEAL INDUSTRIES, INC from 2017 to 2018 and as a Sales Associate in the ECLIPSE Leadership Development Program from 2015 to 2017. Additionally, she served as an Apple iTunes Store Support Advisor at Xerox for two months in 2014, gaining valuable experience in customer service and sales.