Dominique Mc Cadden
About Dominique Mc Cadden
Dominique McCadden serves as a CS Systems Administrator at brightwheel, a position she has held since 2024. With a diverse background in customer support and environmental studies, she has previously worked in various roles across organizations such as the U.S. Forest Service and MyVillage.
Work at Brightwheel
Dominique Mc Cadden currently serves as a CS Systems Administrator at Brightwheel, a position held since 2024. Prior to this role, Dominique worked in various capacities at Brightwheel, including Customer Support Specialist and Operations Analyst. As a Systems Lead in Customer Success Operations from 2023 to 2024, Dominique contributed to enhancing customer support systems and processes. The cumulative experience at Brightwheel spans over two years, showcasing a commitment to improving customer success and operational efficiency.
Education and Expertise
Dominique Mc Cadden holds a Bachelor's degree in Sociology from Montana State University-Bozeman. Additionally, Dominique studied Sociology and Environmental Studies at Northeastern University. This educational background provides a foundation for understanding social dynamics and environmental issues, which can be applied in various professional contexts, particularly in customer support and systems administration.
Background in Customer Support and Operations
Dominique has extensive experience in customer support and operations, having worked in multiple roles across different organizations. Prior to joining Brightwheel, Dominique was an Educator Experience Guide at MyVillage and served as a Customer Success Specialist. The experience at MyVillage and other organizations has equipped Dominique with skills in customer engagement and operational efficiency, contributing to a well-rounded professional profile.
Previous Roles and Experience
Before joining Brightwheel, Dominique held various positions that contributed to a diverse skill set. Roles included Forestry Technician at the U.S. Forest Service and the National Park Service, where Dominique gained field experience in environmental management. Additionally, Dominique worked as a Counselor at Youth Dynamics of Montana and as a Vocational Specialist at Western Montana Mental Health Center, further broadening the professional background in support and counseling services.
Professional Development in Conservation and Support
Dominique's early career included significant roles in conservation and community support. As a Corps Member and Field Crew Leader with the Montana Conservation Corps, Dominique developed leadership skills while working on environmental projects. This experience, combined with roles in customer support, reflects a commitment to both environmental stewardship and community engagement.