Elizabeth Lucas
About Elizabeth Lucas
Elizabeth Lucas serves as the Head of Onboarding at brightwheel, where she has worked since 2022. She has a diverse background in customer onboarding and leadership, with previous roles at Mindbody and experience in forestry and conservation.
Work at Brightwheel
Elizabeth Lucas serves as the Head of Onboarding at Brightwheel, a position she has held since 2022. In this role, she oversees the onboarding process for new clients, ensuring a smooth transition and integration into the Brightwheel platform. Her leadership is focused on enhancing customer experience and satisfaction through effective onboarding strategies. Working remotely, she contributes to the company's mission of providing innovative solutions for early childhood education.
Previous Experience at Mindbody
Prior to her current role, Elizabeth Lucas worked at Mindbody for a total of four years in various capacities. She began as an Onboarding Specialist from 2014 to 2016, where she facilitated the onboarding of new clients. She then advanced to Senior Manager of Customer Onboarding from 2017 to 2021, leading a team to improve customer engagement and service delivery. Her experience at Mindbody equipped her with valuable insights into customer service and program management.
Educational Background
Elizabeth Lucas earned a Bachelor of Science in Natural Resources Management and Policy from California Polytechnic State University-San Luis Obispo, completing her studies from 2003 to 2007. This educational foundation provided her with knowledge in environmental conservation and management, which she later applied in her professional career, particularly during her time with CAL FIRE and in the forestry sector.
Career Transition and Skills
Elizabeth transitioned from a career in forestry and conservation to the SaaS industry, utilizing her skills in leadership, program management, and project implementation. Her diverse career experiences have allowed her to develop strong capabilities in creativity and determination. This transition reflects her ability to adapt and leverage her background in customer service to drive business growth in a technology-focused environment.
Leadership and Team Management
Throughout her career, Elizabeth Lucas has demonstrated a strong track record of leading large, engaged teams. Her leadership style emphasizes delivering excellent customer service and fostering team collaboration. Her experiences in various roles, including as Area Director for the Boy Scouts of America, have contributed to her development in team leadership and customer service, laying a solid foundation for her current position at Brightwheel.