Jacqueline Mc Kenzie
About Jacqueline Mc Kenzie
Jacqueline McKenzie is a Customer Engagement Specialist based in Austin, Texas, with a background in digital marketing and web design. She has held various roles in companies such as Surefire Local, GoDaddy, and Mozart's Coffee Roasters, where she developed training programs and marketing solutions for small businesses.
Work at Brightwheel
Jacqueline McKenzie has been serving as a Customer Engagement Specialist at Brightwheel since 2022. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for users. Her responsibilities include developing strategies to engage customers effectively and addressing their needs within the educational technology sector.
Previous Experience in Customer Engagement
Before joining Brightwheel, Jacqueline held various positions that contributed to her expertise in customer engagement. She worked as a National Account Executive at Surefire Local for four months in 2021, where she managed client accounts and provided tailored solutions. Additionally, she served as an Account Executive at Olly Olly for a total of eight months, where she further honed her skills in client relations.
Education and Expertise
Jacqueline McKenzie earned her Bachelor's Degree in Graphic Design from North Carolina State University, studying from 2012 to 2015. This educational background provided her with a strong foundation in design principles, which she applies in her professional roles. Her expertise includes digital marketing, web design, and customer engagement strategies.
Professional Background
Jacqueline's professional journey includes diverse roles that showcase her versatility. She worked at GoDaddy as a Web Specialist and later as a Social Media Strategist, where she created marketing solutions for small businesses. Prior to that, she was a Training Manager at Mozart's Coffee Roasters, where she developed a comprehensive employee training program, demonstrating her capability in operational efficiency and process improvement.
Achievements in Operational Efficiency
Throughout her career, Jacqueline McKenzie has demonstrated a commitment to improving operational processes. At Mozart's Coffee Roasters, she revamped shift operations, which enhanced efficiency within the team. Her ability to design effective educational initiatives and marketing solutions highlights her focus on driving results in various business environments.