Joanna Van Raden ☀️
About Joanna Van Raden ☀️
Joanna Van Raden is a Customer Onboarding Specialist with a background in education and customer experience. She has worked in various roles, including positions at WritingCity, the International Center for Education, and Apple, and holds multiple degrees in education and instructional technology.
Work at Brightwheel
Joanna Van Raden currently serves as a Customer Onboarding Specialist at Brightwheel, a position she has held since 2022. In this role, she manages a portfolio of over 100 accounts, focusing on delivering a seamless onboarding experience for new customers. Joanna collaborates across teams to ensure that all stages of the onboarding process are executed smoothly. She also identifies and implements improvements to systems and processes, which enhances both team efficiency and customer satisfaction.
Previous Experience
Before joining Brightwheel, Joanna held several positions that contributed to her expertise in customer experience and professional development. She worked at WritingCity as a Professional Learning Specialist for nine months in 2017-2018, focusing on virtual training. From 2018 to 2020, she was a National Presenter and Professional Development Leader at the International Center for Education in Hobart, Indiana. Additionally, Joanna spent three years at Apple, where she held various roles, including Expert Customer Experience and Specialist, enhancing her skills in customer engagement and support.
Education and Expertise
Joanna holds a Bachelor of Arts degree in Special Education and General Education from Eastern Michigan University. She also earned a Master's Degree in the Art of Teaching from Marygrove College. Furthermore, she studied Educational/Instructional Technology at Michigan State University, where she obtained a certificate. Her educational background supports her successful track record in designing and facilitating blended learning sessions for diverse audiences, including both young and adult learners.
Skills and Focus Areas
In her current role, Joanna focuses on using data to drive results and improve customer onboarding experiences. She has a strong emphasis on collaboration, working across teams to ensure that customer interactions are positive and efficient. Joanna is skilled in identifying areas for improvement within systems and processes, which contributes to enhanced team performance and customer satisfaction. Her expertise in customer experience is complemented by her background in education and instructional technology.