Kate Grahek
About Kate Grahek
Kate Grahek is a Customer Account Specialist II at brightwheel, where she has worked since 2022. She has a background in education and customer engagement, having held various roles in teaching and customer support across multiple organizations.
Work at Brightwheel
Kate Grahek has been employed at brightwheel as a Customer Account Specialist II since 2022. In this role, she manages over 1,000 customer accounts, focusing on retention and upselling strategies to enhance customer satisfaction and loyalty. Prior to her current position, she worked as a Sales Development Representative at brightwheel from 2021 to 2022, where she gained experience in customer engagement and sales techniques.
Education and Expertise
Kate Grahek holds a Master's degree in the Art of Teaching from Hamline University, where she studied Elementary Education and Teaching from 2016 to 2019. She also completed her undergraduate studies at the University of Wisconsin-Madison, earning a degree in Human Development and Family Studies from 2011 to 2015. Additionally, she graduated from Osceola High School in 2011.
Background in Education
Kate Grahek has a diverse background in education, having worked in various roles that support early education. She served as a Long Term Substitute Teacher at Teachers On Call in 2019 and worked as an English Language Development Teacher and Reading Interventionist at STRIVE Prep from 2019 to 2021. Her experience in these positions has allowed her to leverage her teaching background to effectively communicate with diverse customer groups.
Previous Work Experience
Before joining brightwheel, Kate Grahek worked as a Patient Access Specialist at Gillette Children's Specialty Healthcare from 2015 to 2016. Her experience in this role contributed to her skills in customer service and patient engagement. Additionally, she utilized EdTech solutions like Zoom, Google Classroom, and Salesforce to enhance customer interactions in her various teaching and support roles.