Kelsey Laird
About Kelsey Laird
Kelsey Laird serves as the Onboarding Team Lead at brightwheel, a position she has held since 2020. With previous experience at Morgan Stanley and a background in Special Education, she brings a diverse skill set to her role in Chicago, IL.
Work at Brightwheel
Kelsey Laird has served as the Onboarding Team Lead at Brightwheel since 2020. In this role, she is responsible for guiding new clients through the onboarding process, ensuring a smooth transition to the platform. Based in Chicago, IL, Kelsey has contributed to the growth and efficiency of the onboarding team over the past four years.
Previous Experience at Morgan Stanley
Before joining Brightwheel, Kelsey Laird worked at Morgan Stanley as a Customer Success Manager from 2013 to 2019. During her six years at the firm, she focused on enhancing client satisfaction and retention, providing support and solutions tailored to client needs. Her experience in this role equipped her with valuable skills in customer relationship management.
Early Career at Dreams for Kids
Kelsey Laird began her career as a Grant Coordinator at Dreams for Kids in 2013. In this position, she worked for five months, where she was involved in managing grant applications and supporting fundraising efforts for the organization. This role marked her initial foray into the nonprofit sector.
Education and Expertise
Kelsey Laird earned a Bachelor of Applied Science (B.A.Sc.) degree in Special Education and Teaching from Southern Illinois University Edwardsville. She attended the university from 2006 to 2010, where she developed a foundational understanding of educational practices and support for diverse learning needs.