Megan Fleming
About Megan Fleming
Megan Fleming is a Customer Support Team Lead at brightwheel, with a background in developing training programs and standard operating procedures in the e-learning industry. She has extensive experience in customer support roles, including positions at Edmentum and Heritage Auctions.
Work at Brightwheel
Megan Fleming serves as the Customer Support Team Lead at Brightwheel, a position she has held since 2021. In this role, she is responsible for overseeing customer support operations and ensuring effective communication within the team. Her leadership focuses on enhancing customer experience and implementing best practices in support services.
Previous Experience at Edmentum
Prior to her current role, Megan worked at Edmentum for a total of seven years, where she held multiple positions. She began as a Customer Support Specialist from 2014 to 2019, then advanced to Customer Support Supervisor for five months in 2019, and finally served as Customer Support Manager from 2019 to 2021. During her tenure, she developed standard operating procedures and process guidelines tailored for the e-learning industry.
Background in Customer Support Training
Megan has a background in creating training programs specifically designed for customer support teams. Her experience in this area has contributed to her ability to enhance communication and efficiency within support operations. She possesses strong public speaking skills, which further aid her in training and team development.
Education and Expertise
Megan studied at North Lake College, where she earned an Associate of Arts degree in Art/Art Studies from 2014 to 2016. This educational background complements her professional experience in customer support, providing her with a diverse skill set applicable to her roles in various organizations.
Early Career at Heritage Auctions
Megan began her career as a Legacy Customer Service Representative at Heritage Auctions, where she worked from 2011 to 2014. This role provided her with foundational experience in customer service, which she built upon in her subsequent positions in the customer support field.