Rachel Smith
About Rachel Smith
Rachel Smith is a Customer Support Advocate currently working at brightwheel since 2021. She has a diverse work history that includes roles in customer service, education, and childcare across various locations.
Work at Brightwheel
Rachel Smith has been employed at Brightwheel as a Customer Support Advocate since 2021. In this remote role, she focuses on providing assistance and support to users of the Brightwheel platform, which is designed to help early childhood education providers manage their operations more effectively. Her experience in customer support contributes to enhancing user satisfaction and engagement with the product.
Previous Experience in Customer Service
Prior to her current role, Rachel Smith worked in various customer service positions. She served at Mugshots Bar & Grill for four months in 2016 and later at Brixx Wood Fired Pizza for four years from 2017 to 2021. These roles involved direct interaction with customers, where she developed skills in communication and service delivery.
Experience in Education and Mentoring
Rachel Smith has a background in education, having worked as a Clinician/Mentor at Lindamood-Bell Learning Processes from 2018 to 2021. In this position, she provided support and guidance to students, helping them improve their learning skills. Additionally, she served as a Daycare Provider at Gardendale Nazarene Day Care in 2015 and worked as an Au Pair in Zug, Switzerland, from 2015 to 2016.
Educational Background
Rachel Smith studied at the University of West Florida, where she earned a Bachelor of Arts (BA) degree in History and Film from 2009 to 2013. She also attended the University of East Anglia for 11 months in 2012, focusing on History. This educational foundation supports her roles in customer support and education.
Early Career Experience
In her early career, Rachel Smith worked as a Resident Counselor at Cape Cod Sea Camps from 2011 to 2012. This role involved supervising and mentoring campers, contributing to her skills in leadership and communication. Additionally, she worked as a Daycare Provider and an Au Pair, gaining experience in childcare and support.