Samantha Traversi
About Samantha Traversi
Samantha Traversi is a Customer Success professional at brightwheel, where she has worked remotely since 2020. She has a diverse background in customer support and operations, with previous roles at The Intern Group, Vaya Adventures, and the Peace Corps.
Work at Brightwheel
Samantha Traversi has been working at Brightwheel since 2020 in the role of Customer Success. In this position, she provides customer support and engages with clients to ensure their needs are met. She utilizes Outreach and Intercom platforms to facilitate communication and support. Her responsibilities include organizing the Onboarding team calendars to manage technical setups and training calls, ensuring a smooth onboarding process for new clients.
Previous Experience
Before joining Brightwheel, Samantha held several positions that contributed to her expertise in customer success and operations. She worked at The Intern Group as an International Admissions Officer from 2015 to 2017, where she managed admissions processes. Following that, she spent three years at Vaya Adventures as Operations and Sales Support from 2017 to 2020, focusing on operational efficiency and sales support. Additionally, she gained experience as a Petition Writing Intern at ForceChange in 2015.
Education and Expertise
Samantha Traversi earned her Master of Data Science from Elmhurst University, completing her studies from 2021 to 2023. Prior to that, she obtained a Bachelor of Science in Criminal Justice/Safety Studies from Guilford College, studying from 2003 to 2007. Her educational background equips her with analytical skills and knowledge relevant to her current role in customer success.
Technical Skills and Tools
In her professional roles, Samantha employs various tools to enhance productivity and communication. She utilizes Salesforce to track account metrics and onboarding stages, ensuring that client interactions are data-driven. For project management and inter-office communication, she employs Asana and Slack, facilitating collaboration among team members.
Volunteer Experience
Samantha has a background in volunteer work, having served with the Peace Corps from 2007 to 2009. This experience provided her with valuable insights into community engagement and support, which complements her professional roles in customer success and operations.