Shannon Haun
About Shannon Haun
Shannon Haun is a Customer Support Advocate currently employed at brightwheel since 2021, with a background in customer service roles at companies such as ezCater and REI.
Work at Brightwheel
Shannon Haun has been employed at Brightwheel as a Customer Support Advocate since 2021. In this role, she provides assistance and support to users of the Brightwheel platform, which is designed for early childhood education and care providers. Her responsibilities include addressing customer inquiries, troubleshooting issues, and ensuring a positive user experience.
Previous Experience at ezCater
Before joining Brightwheel, Shannon worked at ezCater as a Customer Service Representative from 2019 to 2021. During her tenure in Denver, Colorado, she focused on delivering high-quality customer service and support, helping clients navigate the catering platform and resolve any issues they encountered.
Career at REI
Shannon was employed at REI as a Customer/Footwear Specialist from 2013 to 2017. In this position, she provided specialized assistance in footwear selection, helping customers find the right products for their outdoor activities. Her role involved product knowledge and customer engagement in Northridge, California.
Education and Credentials
Shannon Haun studied at California State University-Northridge, where she earned a Bachelor's degree in Liberal Arts and Sciences/Liberal Studies from 2005 to 2009. She furthered her education at UCLA Extension, obtaining a Clear California Multiple Subject Credential between 2016 and 2018. This credential qualifies her to teach multiple subjects in California.
Experience at Garden Fresh Restaurants
Shannon worked at Garden Fresh Restaurants, known for Souplantation and Sweet Tomatoes, as a Department Trainer from 2004 to 2012. In this role, she was responsible for training new employees and ensuring adherence to company standards in customer service and operational procedures in Northridge, California.