Shannon Kelly
About Shannon Kelly
Shannon Kelly is a Customer Success Specialist with a background in education and communication. She holds a Bachelor's degree in Psychology from Texas State University and has experience in sales and teaching.
Current Role at Brightwheel
Shannon Kelly currently serves as a Customer Success Specialist at Brightwheel, a position she has held since 2022. In this role, she focuses on ensuring customer satisfaction and success, leveraging her background in education and communication to assist clients effectively. Her experience in customer success allows her to address client needs and foster strong relationships.
Previous Experience at Brightwheel
Shannon Kelly previously worked at Brightwheel as a Sales Development Representative from 2021 to 2022. During her nine-month tenure in the Austin, Texas Metropolitan Area, she contributed to the sales team by engaging potential clients and promoting Brightwheel's services. This role provided her with valuable insights into the company's operations and customer engagement strategies.
Education and Expertise
Shannon Kelly earned a Bachelor's degree in Psychology from Texas State University, where she studied from 2014 to 2017. Additionally, she holds a minor in Communication from the same institution. Her educational background equips her with a strong understanding of human behavior and effective communication, which are essential in her current role.
Background in Education
Before joining Brightwheel, Shannon Kelly worked as a Teacher at IDEA Public Schools from 2018 to 2021. Her three years of experience in teaching provided her with a solid foundation in early education and a passion for working with children. This background informs her approach in customer success, as she understands the needs of educators and families.