Trisha Luu
About Trisha Luu
Trisha Luu serves as the Head of Customer Onboarding at brightwheel, a position she has held since 2024. With a strong background in customer experience and onboarding, she has previously worked at Anaplan and Klaviyo, where she significantly contributed to customer growth and operational improvements.
Work at Brightwheel
Trisha Luu serves as the Head of Customer Onboarding at Brightwheel, a role she has held since 2024. Based in San Francisco, California, she operates in a remote capacity. In this position, she focuses on enhancing customer onboarding processes to improve user experience and retention.
Previous Experience at Anaplan
Prior to her current role, Trisha Luu worked at Anaplan in various capacities from 2017 to 2021. She held the position of Director of Customer Experience and Senior Manager of Customer Experience, where she led initiatives to improve customer engagement and satisfaction. During her tenure, she established a Voice of Customer feedback program that significantly contributed to the company's growth.
Experience at Klaviyo
At Klaviyo, Trisha Luu served as the Director of Customer Onboarding from 2021 to 2024. She played a pivotal role in scaling the Customer Onboarding function, which supported the company's successful IPO in September 2023. Her efforts contributed to enhancing the onboarding experience for new customers.
Education and Expertise
Trisha Luu holds a Bachelor of Arts degree in Economics from Stanford University. Her educational background provides a strong foundation for her expertise in customer experience and strategy, which she has applied throughout her career in various leadership roles.
Professional Background
Trisha Luu's professional background includes significant experience in customer strategy and operations. She previously worked at PwC as a Manager in Management Consulting, focusing on Customer Strategy & Operations. Additionally, she has held roles at Verizon Wireless and Visa, contributing to her diverse skill set in customer experience management.