Vanessa Pennington
About Vanessa Pennington
Vanessa Pennington is an Onboarding Specialist currently employed at brightwheel since 2021. She has previous experience in customer support and billing roles at uShip, Austin Regional Clinic, and HomeAway.
Work at Brightwheel
Vanessa Pennington has been serving as an Onboarding Specialist at Brightwheel since 2021. In this role, she is responsible for guiding new clients through the onboarding process, ensuring a smooth transition to the platform. Her expertise in customer support and onboarding processes contributes to the overall user experience at Brightwheel. She operates from Corpus Christi, Texas, where she focuses on enhancing client satisfaction and engagement.
Previous Experience at uShip
Prior to her current position, Vanessa worked at uShip as a Support Team Lead from 2018 to 2020. During her two years in this role, she was based in the Austin, Texas Metropolitan Area. Her responsibilities included managing a team of support staff and addressing customer inquiries, which helped improve service delivery and client relations.
Role at Austin Regional Clinic
In 2018, Vanessa held the position of Central Billing Office Supervisor at Austin Regional Clinic: ARC for a period of four months. This role involved overseeing billing operations and ensuring accurate processing of patient accounts. Her work contributed to the efficiency of the clinic's billing practices during her tenure.
Experience at HomeAway
Vanessa Pennington worked at HomeAway as a Customer Service Support Manager from 2014 to 2017. Over the course of three years, she managed customer service operations, focusing on resolving client issues and improving service protocols. Her experience at HomeAway provided her with a solid foundation in customer service management.