Wesley Olivas
About Wesley Olivas
Wesley Olivas is a Customer Success Trainer at brightwheel, where he has worked since 2022. He has a background in customer engagement and retention, with previous roles at brightwheel and Northwestern Mutual, and holds a Bachelor of Humanities & Social Sciences from the University of Northern Colorado.
Current Role at Brightwheel
Wesley Olivas currently serves as a Customer Success Trainer at Brightwheel, a position he has held since 2022. In this role, he is responsible for training new hires and enhancing customer engagement strategies. He has successfully trained the first class of 10 new hires, focusing on essential systems, processes, and sales skills. His commitment to team development is evident through his regular one-on-one sessions and team meetings, which aim to boost morale and productivity.
Previous Experience at Brightwheel
Wesley Olivas previously worked at Brightwheel in two roles. He served as a Retention Specialist for 8 months in 2020 and later as an Engagement Specialist II for one year until 2021. During his time in these positions, he demonstrated strong engagement strategies and contributed to the overall customer retention efforts of the company. His experience in these roles laid the foundation for his current training responsibilities.
Background in Financial Services and Law
Before joining Brightwheel, Wesley Olivas worked as a Financial Representative at Northwestern Mutual from 2011 to 2013. He later transitioned to the legal field, serving as an Executive Assistant Paralegal at a law office from 2015 to 2020. This diverse background has equipped him with a unique skill set that he applies in customer success and training roles.
Education and Qualifications
Wesley Olivas earned a Bachelor of Humanities & Social Sciences in Communication Studies from the University of Northern Colorado, where he studied from 2007 to 2011. His educational background in communication has been instrumental in his ability to train and engage teams effectively. He also completed his high school education at Smoky Hill High School from 2003 to 2007.
Training and Performance Metrics
In his role as a Customer Success Trainer, Wesley Olivas has achieved notable performance metrics. Trainees under his guidance have exceeded 100% of their goals during their 3-month ramp period. He actively logs over 200 dials per week and conducts more than 10 demos, showcasing his dedication to customer engagement and training effectiveness.