John Masterson
About John Masterson
John Masterson serves as the Director of Service Delivery at CALYX in Boston, Massachusetts, a position he has held since 2022. He has extensive experience in service management and account direction, having worked at various companies including CenturyLink Business and Verizon Business.
Work at CALYX
John Masterson has been serving as the Director of Service Delivery at CALYX since 2022. Based in Boston, Massachusetts, he has held this position for two years. Prior to this role, he worked at CALYX as a Senior Service Delivery Manager from 2021 to 2022. His experience at CALYX has contributed to the company's service delivery operations.
Previous Employment Experience
Before joining CALYX, John Masterson held various positions at Verizon Business - Global Client Services, where he worked in multiple managerial roles from 2005 to 2016. His positions included Manager of Service Management, Group Manager of Program Management, and Group Manager of Service Program Management. He also worked as a Senior Account Director at CenturyLink Business from 2016 to 2019 and as a Senior Service Delivery Manager at Parexel from 2019 to 2021.
Education and Expertise
John Masterson has a solid educational background with a Bachelor of Arts in Economics from Framingham State University, completed in 1987. He also holds two Graduate Certificates: one in Management from Harvard University, achieved between 1990 and 1995, and another in Project Management from Villanova University, completed in 2011. Additionally, he has obtained ITIL v4 Certification. His expertise includes cloud migration, managed services, data security and threat detection, adaptive networking, and big data.
Volunteer Activities and Personal Interests
In his personal time, John Masterson enjoys volunteering and engaging in outdoor activities such as golfing, hiking, and ski racing. He values spending time with family and friends, often grilling for gatherings. His interests reflect a commitment to community involvement and an active lifestyle.