Karen Neal
About Karen Neal
Karen Neal serves as the Director of Service Management at CALYX, where she has worked since 2021. She leads a Global Service Management team and focuses on translating customer needs into actionable solutions.
Work at CALYX
Karen Neal serves as the Director of Service Management at CALYX, a position she has held since 2021. In this role, she leads a Global Service Management team that has expanded to seven members. Neal acts as a trusted advisor for both customer and internal escalations, focusing on client advocacy and best practices. She has developed strategies to enhance collaboration and communication within Service Operations, as well as with adjacent teams such as Project, Engineering, and Sales.
Education and Expertise
Karen Neal studied at Bentley University, where she earned a Bachelor of Science in Business Communications from 1992 to 1996. She also attended the University of Massachusetts Lowell, completing a Certificate in Project Management from 2009 to 2010. Neal's educational background equips her with the skills necessary for effective communication and project oversight within her current role.
Background
Karen Neal completed her high school education at Concord Carlisle High from 1985 to 1989. This foundational education contributed to her later academic pursuits and professional development in business and project management.
Achievements
In her role at CALYX, Karen Neal has developed an approach that ensures seamless collaboration and communication within Service Operations and related teams. She translates common customer needs and issues into actionable solutions, emphasizing business value and outcomes for CIO and IT organizations. Her leadership has contributed to the growth and effectiveness of the Service Management team.