Kyle Tarnowski
About Kyle Tarnowski
Kyle Tarnowski is an Incident Manager at CALYX, where he has worked since 2021. He has a diverse background in customer service, technical support, and game development, with experience in various roles across multiple companies in Nottingham, United Kingdom.
Work at CALYX
Kyle Tarnowski has been serving as an Incident Manager at CALYX since 2021. In this role, he is responsible for managing incidents and ensuring efficient resolution processes. His position requires a strong understanding of technical issues and the ability to coordinate responses effectively. His tenure at CALYX has contributed to his overall expertise in incident management within the technology sector.
Previous Employment History
Kyle has held various positions in the technology and customer service sectors. He worked at Domestic and General Finance Company Limited as an Inbound Sales representative for one month in 2016. He then served as a Customer Service Agent at Teleperformance for one year from 2016 to 2017. His technical career progressed at Boots UK, where he worked as a Service Operations Service Coordinator from 2020 to 2021, and previously as a 1st Line Technical Analyst and 2nd Line Technical Analyst from 2017 to 2019. Additionally, he had brief roles at Littlefish (UK) Ltd and Prolog.
Education and Expertise
Kyle studied Game and Interactive Media Design at Confetti Institute of Creative Technologies, achieving a BTEC Level 3 in Games Development from 2013 to 2015. He also completed a BTEC Level 3 in ICT at South Nottingham College from 2011 to 2013. His education has equipped him with a strong foundation in technical skills, including web development with HTML, CSS, Java, and JavaScript, as well as game development using various engines and modeling software.
Technical Skills and Proficiencies
Kyle demonstrates strong technical skills in building PCs and programming with Visual Basic. He has extensive experience in game development, proficient in tools such as Ren'py, Unreal Engine, Maya, Mudbox, and 3DS Max. He possesses a solid understanding of SQL, enabling effective database management. Additionally, he has a comprehensive understanding of QA testing for games and software, ensuring adherence to high-quality standards.
Customer Service and Sales Experience
Kyle excels in customer service and sales, having experience in both inbound and outbound communications. His roles in customer service at Teleperformance and sales positions at Domestic and General Finance Company Limited and TalkTalk have honed his skills in effectively managing customer interactions. His ability to handle various customer service scenarios contributes to his overall effectiveness in his current role.