Kate Forrester
About Kate Forrester
Kate Forrester is the Director of Digital Customer Experience at Capital One, a position she has held since 2013. She previously worked as a Senior Manager and Project Manager at the same company, contributing to her extensive experience in the financial services sector.
Current Role at Capital One
Kate Forrester serves as the Director of Digital Customer Experience at Capital One. She has held this position since 2013, contributing to the company's focus on enhancing customer interactions through digital platforms. Her role involves overseeing strategies that improve user experience and engagement across various digital channels.
Previous Experience at Capital One
Before her current role, Kate Forrester worked at Capital One in various capacities. She was a Project Manager from 1997 to 2003, where she managed projects aimed at improving operational efficiency. Following this, she served as a Senior Manager from 2010 to 2013, focusing on customer experience initiatives during her tenure.
Education and Expertise
Kate Forrester earned a Bachelor of Business Administration with a concentration in Finance from William & Mary. She attended the institution from 1993 to 1997. This educational background provides her with a strong foundation in financial principles and business management, which she applies in her professional roles.
Background
Kate Forrester has spent a significant portion of her career at Capital One, located in McLean, Virginia. Her work spans over two decades, with a focus on customer experience and project management. This extensive experience in the financial services industry has shaped her approach to digital customer engagement.