Natalie Tohti Goodman
About Natalie Tohti Goodman
Natalie Tohti Goodman is a Process Data Manager at Capital One, where she has worked since 2019. She specializes in data analytics and has developed strategies to improve processes and collaboration within the company.
Work at Capital One
Natalie Tohti Goodman has been employed at Capital One since 2011, initially serving as a Cafe Ambassador for eight years. In 2019, she transitioned to the role of Process Data Manager. In her current position, she focuses on utilizing data analytics to identify opportunities for process improvements within the Customer Channel Operations. She has also created Tableau dashboard reports that enhance visibility and promote effective collaboration among stakeholders.
Education and Expertise
Natalie Tohti Goodman holds an MBA in Banking and Finance from California Intercontinental University, where she studied from 2013 to 2015. Prior to this, she earned a degree in Economics and Management from the London School of Economics and Political Science, completing her studies from 2004 to 2008. Her educational background provides her with a solid foundation in financial principles and economic theories, which she applies in her professional roles.
Background
Natalie Tohti Goodman has a diverse background in both customer service and data management. She began her career at Capital One as a Cafe Ambassador, where she worked for eight years before moving into a data-focused role. Her experience in customer-facing positions has informed her understanding of customer needs and operational efficiency, which she leverages in her current role as Process Data Manager.
Achievements
In her role as Process Data Manager at Capital One, Natalie Tohti Goodman developed a learning analytics strategy for the Performance Enhancement and Knowledge Management (PEAK) initiative within the US Card department. This initiative aims to enhance performance through targeted knowledge management and analytics, demonstrating her commitment to process improvement and stakeholder engagement.