Joy Rachel Ibañez
About Joy Rachel Ibañez
Joy Rachel Ibañez is a Team Lead with extensive experience in leadership roles across various companies in the Philippines. She has worked at TaskUs and TTEC before currently leading a team at Ciro since 2022.
Current Role at Ciro
Joy Rachel Ibañez serves as a Team Lead at Ciro, a position she has held since 2022. In this role, she oversees team operations and ensures that objectives are met efficiently. Her leadership contributes to the overall performance and productivity of her team.
Previous Experience at TaskUs
Prior to her current role, Joy worked at TaskUs as a Team Lead for 11 months from 2021 to 2022 in the Philippines. During her tenure, she managed team dynamics and facilitated communication to enhance service delivery.
Experience at TTEC
Joy Rachel Ibañez has extensive experience at TTEC, where she held multiple roles. She served as a Team Lead from 2019 to 2021 for two years, overseeing team performance. Additionally, she worked as a Subject Matter Expert for five months in 2018 and as a Product Trainer for three months in 2019.
Educational Background
Joy studied at Far Eastern University, where she earned a Bachelor of Business Administration (BBA) with a focus on Internal Auditing. Her studies spanned from 2013 to 2016, providing her with foundational knowledge in business practices and auditing.