Cristi Chavez
About Cristi Chavez
Cristi Chavez serves as the AVP of Customer Experience Analysis at City National Bank, a position she has held since 2022. With a background in business operations and strategy, she has previously worked in various roles at PennyMac and Bank of America.
Work at City National Bank
Cristi Chavez has been serving as the Assistant Vice President of Customer Experience Analysis at City National Bank since 2022. In this role, she focuses on enhancing customer satisfaction and streamlining customer interactions. Her responsibilities include analyzing customer feedback and implementing strategies to improve service delivery. With two years of experience in this position, she contributes to the bank's commitment to providing exceptional customer service.
Previous Experience at PennyMac
Before joining City National Bank, Cristi Chavez held multiple positions at PennyMac. She worked as the Assistant Vice President of Business Operations & Strategy from 2014 to 2022, where she was involved in strategic planning and operational efficiency. Additionally, she served as a Business Analyst at PennyMac Loan Services, LLC from 2014 to 2019, focusing on data analysis and process improvement. Her tenure at PennyMac spanned eight years, during which she gained significant expertise in the financial services sector.
Experience at Bank of America
Cristi Chavez worked at Bank of America from 2007 to 2014 as an Operations Manager. In this role, she managed daily operations and ensured compliance with company policies. Her experience at Bank of America provided her with a solid foundation in banking operations and customer service management, contributing to her overall career development in the financial industry.
Independent Consulting at Arbonne
From 2015 to 2020, Cristi Chavez served as an Independent Consultant for Arbonne in Newbury Park, California. During this five-year period, she focused on direct sales and customer relationship management. This role allowed her to develop skills in client engagement and product promotion, further diversifying her professional experience.
Education Background
Cristi Chavez completed her high school education at Montrose High School, attending from 1997 to 2001. This foundational education set the stage for her subsequent career in customer experience and operations within the banking and financial services industries.