Gilly Kovarik
About Gilly Kovarik
Gilly Kovarik serves as a Vice President at City National Bank, bringing extensive experience in IT Service Management across various sectors. With a background that includes roles at Holland America Line, Capgemini, and BAE Systems Australia, Kovarik specializes in ITIL methodologies and business relationship management.
Work at City National Bank
Gilly Kovarik has been serving as Vice President at City National Bank since 2021. In this role, Kovarik applies extensive knowledge in IT Service Management to enhance operational efficiency and client satisfaction. The position involves overseeing various IT initiatives and ensuring alignment with the bank's strategic goals. Kovarik's experience in managing complex IT environments contributes to the bank's commitment to delivering high-quality services.
Previous Experience at Capgemini
Prior to joining City National Bank, Gilly Kovarik worked at Capgemini from 2017 to 2021. During this time, Kovarik held multiple roles, including Operations Delivery Manager and Business Relationship Manager. In these positions, Kovarik was responsible for managing service delivery and fostering client relationships, which contributed to improved service outcomes. The experience gained at Capgemini provided a solid foundation in IT Service Management.
Background in IT Operations
Gilly Kovarik has a diverse background in IT operations, having worked in various roles across multiple organizations. Kovarik's career includes significant positions at BAE Systems Australia, where roles included Problem Manager and Service Desk Team Lead/Manager. This experience in the defense sector enhanced Kovarik's skills in problem resolution and team leadership, essential for effective IT service delivery.
Education and Expertise
Gilly Kovarik studied at Glasgow College of Food Technology, achieving a Higher National Diploma (HND) in HCIMA from 1989 to 1992. This educational background laid the groundwork for a career in IT and operations management. Kovarik specializes in ITIL methodologies, which are crucial for process development and organizational change management. The combination of education and expertise supports a strong capability in managing IT services.
Achievements in IT Service Management
Throughout Gilly Kovarik's career, there has been a consistent focus on IT Service Management across various sectors, including cruise lines, defense, medical, and government. Kovarik has demonstrated a proven track record in project management and resource management, emphasizing the delivery of exceptional client service. This experience has been instrumental in enhancing client experiences and driving organizational improvements.