John A.
About John A.
John A. serves as the Associate Vice President and User Experience Designer II at City National Bank, where he has worked since 2019. With a diverse background in user experience design across various companies, he has developed expertise in UX strategy, research, and visual design.
Work at City National Bank
Currently, John A. serves as the Associate Vice President, User Experience Designer II at City National Bank, a position he has held since 2019. In this role, he plays a crucial part in maintaining the CNB Digital Style Guide and has been instrumental in defining and socializing the design philosophy within the organization. John led the UX launch for both personal and business homepages, as well as the private banking homepage and its child pages. He collaborates closely with the User Research and Client Insights team, conducting UX research on platforms such as usertesting.com, and is actively involved in UX strategy planning, content definition, and stakeholder interviews.
Previous Experience in User Experience Design
Before joining City National Bank, John A. held various positions in user experience design across multiple organizations. He worked as a Creative Senior User Experience Designer at Northwestern Mutual for three months in 2017. Prior to that, he was a Senior Creative UX Designer at RAPP for four months in 2016 and served as a Freelance Designer at David&Goliath for five months in the same year. His experience also includes roles at The Walt Disney Company as a Creative Senior User Experience & Strategy Lead and Information Architect, and as a Senior Creative User Experience & Information Architect at MXM, part of Accenture Interactive.
Education and Expertise
John A. has a solid educational background in design. He studied Graphic Design at UCLA Extension in 1992 for 11 months and completed a two-year program in Art/Art Studies at Santa Monica College from 1990 to 1992. His expertise spans various aspects of user experience and design, including high-level UX and visual design, iconography, and layout creation. He has extensive experience with Adobe Experience Manager and the Adobe Creative Suite, which supports his work in an Agile Scrum environment, specifically utilizing Kanban methodologies.
Background in Creative Roles
John A. has a diverse background in creative roles beyond user experience design. He worked as an Art Director at BD Network in London and as a Social Media Art Director at Viking Cruises in Los Angeles. His experience also includes positions at Herbalife Nutrition as a Designer and at Disney Store as a Senior Art Director & Packaging Designer. Throughout his career, he has built strong business relationships with key stakeholders, promoting collaboration within teams and enhancing the overall design process.
Collaboration and Research Experience
In his professional journey, John A. has collaborated with third-party vendors, such as C Space, for UX research. He emphasizes the importance of stakeholder engagement and teamwork in his design processes. His role at City National Bank involves conducting stakeholder interviews and working closely with the User Research and Client Insights team to gather insights that inform design decisions. This collaborative approach ensures that user experience strategies are aligned with business objectives and user needs.