Jon Haven
About Jon Haven
Jon Haven serves as the Assistant Vice President of Mortgage Operations at City National Bank, overseeing a team that ensures efficient loan processing. He has a diverse background in the mortgage industry, with significant experience at USAA in various roles spanning over a decade.
Current Role at City National Bank
Jon Haven serves as the Assistant Vice President in the Mortgage Operations Residential Command Center at City National Bank. He has held this position since 2021, overseeing a team that provides operational support throughout the entire loan process, from application to funding. His responsibilities include ensuring efficient loan turnaround times and monitoring production, quality, and timeliness of workflow within the Mortgage Operations Command Center.
Previous Experience at USAA
Jon Haven has extensive experience at USAA, where he held multiple roles over several years. He worked as a Mortgage Loan Processor from 2012 to 2015 and progressed to positions such as Relationship Specialist, Senior Specialist, Manager, and Business Process Owner until 2021. His roles involved managing operational processes and improving workflow efficiency within the organization.
Real Estate Background
Before his tenure at USAA, Jon Haven worked as a Realtor at Realty ONE Group from 2009 to 2012 in Scottsdale, Arizona. This experience provided him with insights into the real estate market and client relationship management, which he later applied in his roles within mortgage operations.
Education and Qualifications
Jon Haven graduated from Slippery Rock University of Pennsylvania with a Bachelor of Arts in Computer Information Systems and Marketing from 2006 to 2008. He also completed his high school education at Neshannock Junior/Senior High School, earning his diploma from 1996 to 2000. His educational background supports his expertise in operational management and business processes.
Operational Leadership and Innovations
In his current role, Jon Haven proactively anticipates departmental and organizational issues, developing innovative solutions to streamline work processes. He implements policies and guidelines to ensure uniformity and quality standards in mortgage operations, contributing to the overall efficiency of the loan process.