Lisa A Hamilton
About Lisa A Hamilton
Lisa A Hamilton serves as the Vice President of Mortgage Process Improvement at City National Bank in Phoenix, Arizona, a position she has held since 2020. With extensive experience in the mortgage and banking sectors, she has previously held various leadership roles at USAA and other financial institutions.
Work at City National Bank
Lisa A Hamilton has served as Vice President of Mortgage Process Improvement at City National Bank since 2020. In this role, she focuses on enhancing the mortgage process to improve efficiency and customer satisfaction. Based in Phoenix, Arizona, she has contributed to the bank's operational strategies and initiatives over the past four years.
Previous Experience at USAA
Prior to her current role, Hamilton held multiple positions at USAA. She was the National Closing Director for one year in 2012, and later served as Director of Real Estate Operations from 2015 to 2017. Additionally, she worked as Director of Business Strategy and Planning from 2017 to 2019, and as Director of Business Risk and Controls from 2019 to 2020. Her tenure at USAA spanned various roles that contributed to her expertise in the mortgage and real estate sectors.
Career Background in Banking
Hamilton's banking career includes significant roles at several institutions. She was a Senior Vice President at Gold Bank for 11 months in 2005 and worked at M&I Bank as Senior Vice President from 2005 to 2009. Her experience also includes positions at Wells Fargo Home Mortgage as Branch Manager and at Countrywide as Underwriting Supervisor. These roles have provided her with a comprehensive understanding of banking operations and mortgage processes.
Educational Qualifications
Lisa A Hamilton earned her bachelor's degree from Western Governors University, completing her studies from 2014 to 2016. Her educational background supports her professional roles in the banking and mortgage industries, equipping her with the necessary knowledge and skills to excel in her career.
Early Career and Additional Roles
Hamilton began her career in the mortgage industry as an Account Underwriter at PMI Mortgage Insurance Co. in 1996. She also worked at Clayton in various quality assurance roles from 2010 to 2012. Her diverse experiences in underwriting, quality assurance, and management have shaped her approach to mortgage process improvement.