Lois Watford
About Lois Watford
Lois Watford serves as the VP Digital Business Systems Analyst at City National Bank, where she has worked since 2016. She has a diverse background in banking and quality assurance, having held various roles at institutions such as First Niagara Bank, BMO Harris Bank, and Washington Mutual.
Current Role at City National Bank
Lois Watford serves as the VP Digital Business Systems Analyst at City National Bank, a position she has held since 2016. In this role, she focuses on digital business systems, contributing to the bank's technological advancements and operational efficiencies. Her responsibilities include overseeing the implementation of digital solutions and ensuring that systems align with business objectives. Watford's expertise in analyzing and optimizing digital processes plays a crucial role in enhancing customer experiences and streamlining banking operations.
Previous Experience in Banking
Before her current role, Lois Watford gained extensive experience in various banking institutions. She worked as a Business Analyst at First Niagara Bank from 2014 to 2015 and at M&T Bank for a brief period in 2016. Prior to that, she served as a Product Manager at BMO Harris Bank from 2012 to 2014, where she managed product development and implementation. Her tenure at Washington Mutual included roles as a Quality Assurance Senior Specialist and QA Test Specialist Lead, where she focused on quality assurance processes and project execution.
Educational Background
Lois Watford studied at Seattle Central College. Her education provided her with foundational knowledge and skills that have supported her career in the banking and financial services industry. The combination of her academic background and practical experience has equipped her to handle complex business systems and contribute effectively to her roles.
Project Implementation and Quality Assurance Expertise
Lois Watford has successfully implemented large-scale projects, particularly in the areas of Online Banking and Bill Pay platforms. She has created implementation test cases for certification of production implementations, which has contributed to improved quality of releases and a reduction in post-implementation defects. Additionally, she has collaborated with Quality Assurance SIT and UAT Teams, reviewing test strategies and prioritizing defects to ensure smooth project execution.
Technical Skills and Cross-Functional Collaboration
Watford possesses technical skills that span both Mainframe and Online Banking platforms. She has worked closely with multiple teams across different applications, infrastructures, and vendors. Her role often involves assisting with triaging issues with test and technical teams, ensuring that projects are executed smoothly and efficiently. This cross-functional collaboration is essential for the successful delivery of banking solutions.