Lorelei O. Palacpac Monzon
About Lorelei O. Palacpac Monzon
Lorelei O. Palacpac Monzon is a Product Manager specializing in Client Insights and Innovation within Digital Channels at City National Bank, where she has worked since 2018. She has a strong academic background, having studied at the University of Southern California and the University of California, Los Angeles, and has extensive experience in managing educational programs and fostering partnerships in the fintech sector.
Work at City National Bank
Lorelei O. Palacpac Monzon has been serving as Product Manager for Client Insights & Innovation in Digital Channels at City National Bank since 2018. In this role, she has championed human-centered design methods and facilitated User-Centered Design Thinking workshops for cross-functional teams. Monzon has also promoted the use of Tableau and Adobe Analytics dashboards to enhance strategic decision-making within the organization. Her efforts have fostered collaboration between digital teams and client-facing business units, contributing to the bank's innovation initiatives.
Education and Expertise
Monzon studied at the University of Southern California's Marshall School of Business, where she focused on Human Capital and Effective Organizations. She also attended the University of California, Los Angeles, earning a Bachelor of Science degree in Biochemistry with a minor in Asian American Studies. Additionally, she has been studying Ethnic Studies at the University of Hawaii at Manoa since 2009. Her educational background equips her with a diverse skill set applicable to her roles in product management and client insights.
Background in Executive Education
Before joining City National Bank, Monzon worked at the USC Marshall Center for Effective Organizations as Program Manager for Executive Education & Sponsorships from 2012 to 2018. In this position, she managed executive education programs for various business organizations across the United States. Her experience also includes onboarding and managing interns for Amplify, the Royal Bank of Canada's global innovation and talent program, where she developed partnerships with university faculty and academic programs.
Research and Publications
Monzon has contributed to academic discourse through her research and publications. Notably, she published and presented a case study at the 2015 World Expo in Milan. This experience highlights her ability to engage with global audiences and share insights on effective organizational practices. Her work in research complements her professional roles, enhancing her understanding of client needs and market trends.
Previous Experience at UCLA
Prior to her tenure at USC Marshall, Monzon worked as a Program & Research Assistant at the UCLA Fielding School of Public Health from 2008 to 2012. In this role, she was involved in projects within the Department of Community Health Sciences, gaining valuable experience in program management and research methodologies. This background laid the foundation for her future roles in executive education and product management.