Malashree M.
About Malashree M.
Malashree M. is an AVP and Salesforce Business Analyst specializing in Service Cloud at City National Bank, where she has worked since 2021. She has a background in computer science and information systems, with previous experience at BRIO, Wipro Limited, and Solunus, Inc.
Work at City National Bank
Malashree M. currently serves as an Assistant Vice President (AVP) and Salesforce Business Analyst specializing in Service Cloud at City National Bank. She has held this position since 2021 and has contributed significantly to the organization over the past three years. Her responsibilities include leading the creation of business process models that capture existing workflows and data models. She has also conducted GAP analysis and process review sessions to establish standardized business processes, ensuring operational efficiency.
Previous Experience in Salesforce Administration
Before her tenure at City National Bank, Malashree M. worked as a Salesforce Administrator at BRIO for nine months in 2020. She also held the position of Salesforce Admin/Analyst at Solunus, Inc. for seven months in 2019. In these roles, she conducted discovery sessions to gather customer and end-user pain points, authored training materials, and facilitated user onboarding for Salesforce implementations.
Background in Software Quality Assurance
Malashree M. has a background in software quality assurance, having worked as a Software Quality Assurance Engineer at Wipro Limited from 2015 to 2017. During her time at Wipro, she developed skills in ensuring software quality and project alignment through daily Scrum and weekly stand-up meetings.
Education and Expertise
Malashree M. earned her Bachelor's degree in Computer Science from Davangere University, where she studied from 2012 to 2015. She furthered her education by obtaining a Master's degree in Information Systems from South University, completing her studies from 2018 to 2019. Her academic background provides a strong foundation for her expertise in Salesforce and business analysis.
Achievements in Process Improvement
At City National Bank, Malashree M. has led initiatives to improve service delivery through comprehensive training materials and user manuals for Salesforce Service Cloud implementations. She has also provided data access reports to Compliance and Security, ensuring transparency in data roles and responsibilities. Her role in strategizing communication plans and conducting Sprint Retrospective meetings has contributed to refining processes within the organization.